Josh Frey is the founder of The Swag Coach, a coaching company dedicated to helping businesses and sales professionals grow. Like many entrepreneurs, Josh engages his community and builds business through networking groups – and he’s been successful – but like so many companies do when they’re ready to scale, his hit a snag.
Josh had no problem making connections and winning customers, but as he grew, communication and consistent engagement became a challenge due to the tools at his disposal.
When he first started, clients sought his coaching services and advice primarily through emails, texts, and chats on various platforms. It was fine at first, but as his company got bigger, Josh knew he was spending too much time fielding questions from too many places. Often, multiple clients had the same question, but instead of being able to engage them as a collective and build a sense of community, he was stuck answering individual emails and one-off texts.
It was a huge time suck, and it wasn’t allowing him to maximize the value and potential his services had.
Enter Gravatate, and Josh’s Insightful Community Approach to Workspaces
Josh was introduced to Gravatate through, what else, a networking group. After seeing how the group was able to streamline communication and create a true community, the light bulb went off – he could do the same for his business!
And then Josh Took it One Step Further
He quickly realized he could use Gravatate’s workspaces as “hubs” for his clients. Inside the workspaces, they could all send messages to Josh’s enre group of like-mind customers. His customers could converse, building community, and Josh could quickly – with one message – answer questions and provide guidance on topics that were of interest to his whole client base.
Josh took it one step further when he decided to create an “exclusive” group that clients had to earn their way into. Members of the exclusive group were top-performers and had access to Josh’s best business insights and coaching strategies.
Gravatate workspaces have help Josh create communities, add value, and grow his business.
And These are Josh’s Key Takeaways…
- Gravatate Workspaces Helped Save Time – The centralized workspaces helped Josh create communities where he could address topics of interest in one fell swoop – not dozens of individual emails. He cut his admin efforts by 75%!
- He Could Take on More Clients – Josh saved time by addressing his communities on big issues, and individuals on more personal topics through Gravatate chat. He applied the time saved to growing his business. He now has 5 more hours per week for business development!
- His Business Relationships Improved – Gravatate allowed Josh to communicate with his customers in a new and more streamlined way. He can now give more of his time to customers so they get exactly what they need.
Gravatate is the PERFECT solution for our small business community of entrepreneurs. Easy, fast and centralized communication and file sharing. Love it as we run a lot of sales contests, updates to the team and dialogue between each of us. It’s WAY better than Slack and the other products I have used.
Josh Frey, Owner, The Swag Coach Program
